You can perform a quick reset of your Secretlab MAGNUS Pro by pressing and holding the “Down” button until “RST” is displayed on the digital panel and a beep is heard.

If your standing desk remains unresponsive, please disconnect it from power and allow the Control Box to rest for at least 10 seconds, before reconnecting it to power.

Do also check that the Control Box is securely attached to the metal desk top, all cables are properly connected and there are no obstructions which may trigger the anti-collision system.

If the above steps do not resolve the issue or there is a specific error code showing in the digital panel, please refer to our troubleshooting guide. Should your issue persist, please get in touch with our support team.

The magnetic desk accessories designed for the Secretlab MAGNUS Metal Desk are compatible with the Secretlab MAGNUS Pro. We encourage you to also check out the Secretlab MAGNUS Single/Dual Monitor Arm to complete your setup.

Our Experience Video provides a step-by-step walkthrough of how the cable anchors, sheaths, and other desk accessories complete your Secretlab MAGNUS Pro experience. You can also find the product usage video on our Resources page.

No, you do not have to use the Secretlab MAGPAD™ with the Secretlab MAGNUS. However, we strongly recommend doing so to protect your standing desk’s surface. In addition, the plush leatherette delivers a more comfortable feel under the skin compared to steel.